How the wallet works
- Customers top up with any payment method you've switched on: a card or wallet gateway, or one of your manual methods.
- Tickets are paid from the wallet, never for more than the balance.
- Coin prizes, bonuses and refunds are paid into it.
- Every movement is listed under Finance All Transactions: top-ups, purchases, prizes and your own adjustments. Filter by type or status and export to CSV.
Name your coins
Settings Rewards: what your store calls its wallet unit, such as Point or Credit, in the singular and the plural, up to 40 characters each. Leave them empty for Coin and Coins. You can also give the name in each language.
Set the coin price
Pricing Coin Pricing: what one coin costs in your currency. It takes up to 4 decimals and applies at once. A change of ten times or more asks you to confirm, and every change is logged.
The sign-up bonus and referral bonuses, including the referrer's bonus when a friend buys coins, are set in Settings Rewards.
Adjust a customer's balance
Open the customer under Orders & Customers Customers and use Add or remove coins. It needs an amount and a note, and is recorded as an admin adjustment in Transactions and in the admin log.
Cashing out
RaffKing Standard doesn't include customer withdrawals: coins are spent in your store. To let customers cash out to a payout method you set, add the Withdrawals add-on. You review each request, pay it outside the site and mark it paid, or reject it and the coins go back to the wallet.
Settings Wallet decides which coins could be cashed out and which can only be spent in your store:
| Setting | What it does |
|---|---|
| Allow cash-out of game winnings | Off by default: coins won in prize draws can be spent but not withdrawn or sent to another account. Turning it on asks you to confirm you hold the licence it needs where your store operates. |
| Other spend-only credits | Tick a source, such as the sign-up bonus or referral bonuses, to make its coins spend-only. |
| Unlock existing locked balances | Makes spend-only coins already in wallets withdrawable, after you confirm. |
A change applies to coins credited from then on. Coins already in wallets keep what they were.
Tax
Pricing Tax Settings: rules per country, each with a label and a rate, applied to wallet top-ups (or to shop purchases, if you add the shop). You can switch a rule off without deleting it and set the order taxes are listed on the receipt. A new store has five example rules, all switched off.
Other currencies
Pricing Exchange Rates: rates from your store currency to others. Visitors can see every price in their own currency, marked ≈, while they still pay in yours. Keep a rate fixed, or let it refresh from the live source every 12 hours.
The same rates let a payment gateway charge in its own currency. If there's no live rate and no fixed rate on the gateway, that payment is refused rather than charged at a guess.
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