Before you write
- Search the docs: press / and type a word from the error or the screen you're on.
- Look through the knowledge base. It covers emails not arriving, the scheduled task, a lost admin password, licence problems, moving servers and add-ons that won't install.
- Open your product's Troubleshooting page from All products.
Where to ask
| You bought from | Ask here |
|---|---|
| startmymarketplace.com | Open a support request. Sign in first if you can, so we see your licence straight away. You'll get a reference and can follow the reply there. |
| CodeCanyon | Use the Support tab on the item's page on CodeCanyon, or email us. |
| Not sure, or anything else | Email [email protected]. Installation help, licensing and custom work are also explained on wowcodes.in/support. |
What to send
- The product and its version
For example PrizeX 1.1.843. You'll find the version under Appearance Software update in your admin panel.
- Your site's address
The domain your store runs on, so we can match it to your licence.
- What you did and what happened
The steps that lead to the problem, and the exact message on screen. A screenshot helps.
- What you've already tried
For example, the knowledge-base article you followed.
Never send passwords or keys
We never ask for your admin password, database password, payment gateway keys or your full purchase code in a message. If someone asks for them, it isn't us.
Something wrong or unclear on this page? Tell us at [email protected], or see how to get help.