Add a product
- Make a category
Shop Categories.
- Create the product
Open Shop Products and choose New product. Create the item or pick one from your item library, then set the sale price, shipping fee and stock.
- Add variants if you need them
Turn on variants if it comes in sizes or colours.
The item library (Orders & Customers Item library) keeps each thing you sell or give away once: name, description, retail price, photos, and whether it's physical or digital. The forms for products, auctions and prizes can pick from it, or create a new item inline.
Customer reviews are approved or rejected under Shop Reviews, and each product's star rating updates by itself.
Process orders
Shop orders and claimed prizes arrive together under Orders & Customers Orders. To process lists what has been paid and needs sending.
- Pack and add tracking
Open the order and add the carrier and tracking number.
- Mark it Shipped
Then Delivered when it arrives.
Only an order that hasn't shipped can be rejected. Cancelling or rejecting needs a reason, which the buyer sees, and puts the stock back.
Refunds
An order paid from the wallet goes straight back to the wallet. One paid by card or a manual payment goes under Refund owed, unless Settings Rewards refunds it to the wallet automatically. To refund, open the order and press Refund…, choose all or part, and choose where it goes: the buyer's wallet, or "I refunded it through the provider" with the provider's reference. The store can't send money back to a card itself. A refund can't be undone.
Shop tools included
| Tool | Where | What it does |
|---|---|---|
| Coupons | Marketing Coupons | Fixed or percentage codes with a minimum order, a maximum discount, start and end dates, and limits on total and per-customer use. Games and boxes can hand them out as prizes. |
| Flash Sales | Marketing Flash Sales | A sale price and a stock cap per product for a set time, with a countdown page and sale badges. The cap counts down only from completed purchases. |
| Gift Cards | Gift Cards | Single cards or a batch with an amount and expiry, each with a code and a 6-digit PIN, and a printable PDF sheet. Customers redeem them on the wallet page for coins. |
| Abandoned Carts | Shop Abandoned Carts | A reminder, then a single-use coupon if the cart is still waiting, by email and by push if set up. Also follows up checkouts left unpaid. Shows abandoned, reminded and recovered counts. |
| B2B / Wholesale | Shop B2B / Wholesale | Minimum quantities, case sizes, a minimum order value, and price offers that sellers accept, reject or counter. |
| Merchandising & Promotions | Shop Merchandising & Promotions | Buy X Get Y and product bundles at a fixed price or a percentage off. |
| Shop Operations | Shop Shop Operations | CSV export of products and orders, CSV import with a check of every row, and sequential invoices the buyer can print or save as PDF. |
| Advanced Shipping | Shop Advanced Shipping | Rates by delivery zone and product weight, with a catch-all zone. Falls back to the product's flat fee, so checkout is never blocked. |
Sellers (multivendor)
The Multivendor plugin turns your store into a marketplace: customers apply to sell, list their own products and auctions next to yours, and you pay them their share.
Set it up
Open the Multivendor settings on the Plugins page:
- Seller sign-up: whether anyone can apply to sell.
- Listing approval: hold a seller's new auctions or shop products until you approve them.
- Payout hold: how many days after delivery a sale becomes payable.
Manage sellers
Multivendor Sellers shows each seller's store, commission rate, what's ready to pay, what's still on hold and anything they owe back. You can edit the store and commission, or stop them selling. A stopped seller's auctions with bids run to their close, and they can still ship the paid orders they have.
Pay sellers
- Send the money
Pay the seller outside the site, the way you usually do.
- Record it
In Multivendor Seller Payouts, record the payment with its reference and pick exactly which delivered sales it covers.
Nothing is paid automatically. A sale becomes payable only once the order is delivered and the hold period has passed. If an order is cancelled after you paid the seller, the amount is recorded as owed back and comes off their next payout. Multivendor Seller ledger lists every sale, payout and correction.
To pay sellers through Stripe Connect or PayPal Payouts, add the Automated Seller Payouts add-on, sold separately.
More shop add-ons
Sold separately from the add-on store in your admin, among others:
Something wrong or unclear on this page? Tell us at [email protected], or see how to get help.