How the wallet works
- Customers top up with any payment method you've switched on.
- Bid fees are paid from the wallet, never for more than the balance.
- Prizes, bonuses and refunds are paid into it.
- Every movement is listed under Finance All Transactions: top-ups, purchases, prizes, refunds and your own adjustments. Filter by type or status and export to CSV.
Name your coins
Settings Rewards: what your store calls its wallet unit, such as Point or Credit, in the singular and the plural, up to 40 characters each. Leave them empty for Coin and Coins. You can also give the name in each language.
Set the coin price
Pricing Coin Pricing: what one coin costs in your currency. It takes up to 4 decimals and applies at once. A change of ten times or more asks you to confirm, and every change is logged.
The sign-up bonus and the referral bonuses, including the one a referrer gets when their friend buys coins, are set in Settings Rewards.
Adjust a customer's balance
Open the customer under Orders & Customers Customers and use Add or remove coins. It needs an amount and a note, and is recorded as an admin adjustment in Transactions and in the admin log.
Cashing out
BidKing Starter doesn't include customer withdrawals: coins are spent in your store. To let customers cash out coins to a bank account, UPI or another method you set, add the Withdrawals add-on. Settings Wallet then decides which coins can be withdrawn and which, such as the sign-up bonus or referral bonuses, can only be spent.
Tax and other currencies
Tax rules per country and showing prices in a visitor's currency come from the Tax Settings and Exchange Rates add-ons. Without Exchange Rates, a gateway that charges in its own currency uses a fixed rate you set on that gateway; with neither, the payment is refused rather than charged at a guess.
Something wrong or unclear on this page? Tell us at [email protected], or see how to get help.